How to Schedule

SCHEDULE A RIDE

Call 920-496-5770 Press “0” for dispatcher.

Make sure you have the following information available prior to calling

1. First and Last name are required
2. The date of you trip that you are requesting
3. Physical addresses for pick-up and destination
4. Pick-up time or scheduled drop-off time for appointments
5. The number of passengers
6. Type of mobility device such as wheelchair, walker, cane, etc.

Always allow a 30-minute window to be picked up. This means passenger must be watching for their ride 15 minutes before and 15 minutes after the requested time.

It is also the responsibility of the passenger to allot enough time to make it to appointments, work, events etc.

Oneida Public Transit is not responsible for any late or missed appointments, as it is sole responsibility for passengers to take into consideration that travel times may vary due to rush hour slowdowns, time of day, local events, road construction, traffic accidents, bad weather, or day of the week.

Also, take into consideration that delays can happen and are sometimes unexpected and unpreventable such as road construction, traffic accidents, increased demand of service, weather etc.

The Oneida Public Transit makes every effort to arrive as close to the scheduled pick-up time as possible. All bus drivers will only wait 3 minutes past arrival time before leaving without a passenger. If you have an unexpected delay, please call the dispatcher as soon as possible to make arrangements to adjust your pick-up time (subject to availability).

If you are not picked-up within the 30-minute window do not hesitate to call for updated information. **Having other individuals sent to hold your bus will not be tolerated. It is the passenger responsibility to be readily present and waiting for the transit bus.

WHEN TO SCHEDULE

Schedule your ride 24 hours in advance, early scheduling helps us accommodate your needs and will take precedence to same day requests.

Same day requests may not always be available at the time requested, because of pre-scheduled trips. All medical appointments in extended service area must be scheduled at least 24 hours in advance.

CANCELING RIDES

In order to cancel a ride, passenger must call the Oneida Public Transit Dispatcher. If passenger doesn’t call to cancel, they will be considered a no-show, and future trips may be discontinued. When canceling, clearly state the rider’s name, the pickup date and time, and your desire to cancel the ride. For rescheduling a ride, please contact dispatch during business hours for availability of service.