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Team at OCHD Working to Improve Patient Health Portal Experience

Would you find value in being able to securely message your doctor from the comfort of your own home or to pre-register for your next doctor appointment without having to stand in line at a registration desk? Oneida Comprehensive Health Division (OCHD) thought you might! A team of co-workers with OCHD has been working quietly behind the scenes to bring a new health portal to life to improve the patient experience. The first phase of their work is nearly ready to “go live.”

With the new patient portal, you can:

  • Have easier access to your medical information and your healthcare team
  • Securely correspond with your healthcare provider through the portal
  • Register for your appointments from your computer or other device instead of standing in line
  • Find test results from home
  • Use your phone to access the portal with a new mobile app

The new portal will also be easier to sign up for. When you share your email with OCHD, you’ll receive a message once the new portal goes live inviting you to register.

Here’s how you can get your name onto the list for the new patient portal:

  • If you’re a current portal user:
    1) Log into the existing portal.
    2)  Click “Update your demographics” in the lefthand column.
    3)  Select the family member you’d like to update the email address for.
    4)  Scroll down and enter your personal email address in both fields.
    5)  Click “Submit” at the bottom of the screen.
  • If you’re coming in for a visit, you can share your personal email address with the Patient Account Representative who is helping you.

The patient portal team expects to continue making new services available through the portal over time. We appreciate your patience as we transition to the improved portal and encourage you to share your contact information.

Oneida Comprehensive Health Division (OCHD) provides a wide range of health care services for members of the Oneida Nation, their descendants and surrounding Tribes. Our team of professional health care providers believes in a holistic and culturally sensitive approach to care. We offer medical, dental and optical care in addition to community health, behavioral health, pharmacy, nutrition and health promotion/disease prevention services.


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